Genroe Customer Management

Genroe Customer Management http://genroe1to1.genroe.com Analyze -> Strategize -> Implement -> Accountable Wed, 28 Jul 2010 23:21:38 +0000 en hourly 1 http://wordpress.com/ http://www.gravatar.com/blavatar/e71014929f4a03c543b94c740a9e2d3e?s=96&d=http://s2.wp.com/i/buttonw-com.png Genroe Customer Management http://genroe1to1.genroe.com The Buzz Insurance launch an innovative new customer loyalty program http://genroe1to1.genroe.com/2010/07/28/the-buzz-insurance-launch-an-innovative-new-loyalty-program/ http://genroe1to1.genroe.com/2010/07/28/the-buzz-insurance-launch-an-innovative-new-loyalty-program/#comments Wed, 28 Jul 2010 07:16:34 +0000 timwtyler http://genroe1to1.genroe.com/?p=514 ]]> http://genroe1to1.genroe.com/2010/07/28/the-buzz-insurance-launch-an-innovative-new-loyalty-program/feed/ 0 timwtyler Continuous Process Improvement for Call Centers http://genroe1to1.genroe.com/2010/07/25/continuous-process-improvement-for-call-centers/ http://genroe1to1.genroe.com/2010/07/25/continuous-process-improvement-for-call-centers/#comments Sun, 25 Jul 2010 23:10:38 +0000 Stewart White http://genroe1to1.genroe.com/?p=378 ]]> http://genroe1to1.genroe.com/2010/07/25/continuous-process-improvement-for-call-centers/feed/ 0 stewartwhite How to retain customers who are leaving http://genroe1to1.genroe.com/2010/07/20/how-to-retain-customers-who-are-leaving/ http://genroe1to1.genroe.com/2010/07/20/how-to-retain-customers-who-are-leaving/#comments Tue, 20 Jul 2010 07:03:08 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=500 ]]> http://genroe1to1.genroe.com/2010/07/20/how-to-retain-customers-who-are-leaving/feed/ 0 aramshaw Customer Lifecycle Ensuring Success For Your Next Call Centre Tender Evaluation http://genroe1to1.genroe.com/2010/07/19/ensuring-success-your-next-call-centre-tender-evaluation/ http://genroe1to1.genroe.com/2010/07/19/ensuring-success-your-next-call-centre-tender-evaluation/#comments Mon, 19 Jul 2010 01:28:09 +0000 Stewart White http://genroe1to1.genroe.com/?p=544 ]]> http://genroe1to1.genroe.com/2010/07/19/ensuring-success-your-next-call-centre-tender-evaluation/feed/ 1 stewartwhite Is this the wrong way to use social media as a service channel? http://genroe1to1.genroe.com/2010/07/13/is-this-the-wrong-way-to-use-social-media-as-a-service-channel/ http://genroe1to1.genroe.com/2010/07/13/is-this-the-wrong-way-to-use-social-media-as-a-service-channel/#comments Tue, 13 Jul 2010 08:01:27 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=611 ]]> http://genroe1to1.genroe.com/2010/07/13/is-this-the-wrong-way-to-use-social-media-as-a-service-channel/feed/ 0 aramshaw twelpforce twitter_telstra Net Promoter Links to Recency-Frequency-Monetary (RFM) http://genroe1to1.genroe.com/2010/07/09/net-promoter-links-to-recency-frequency-monetary-rfm/ http://genroe1to1.genroe.com/2010/07/09/net-promoter-links-to-recency-frequency-monetary-rfm/#comments Fri, 09 Jul 2010 04:07:52 +0000 timwtyler http://genroe1to1.genroe.com/?p=597 ]]> http://genroe1to1.genroe.com/2010/07/09/net-promoter-links-to-recency-frequency-monetary-rfm/feed/ 1 timwtyler R_versus_F_in_RFM_Hughes Automating Transaction Net Promoter Score Data Collection http://genroe1to1.genroe.com/2010/07/06/automating-transaction-net-promoter-score-collection/ http://genroe1to1.genroe.com/2010/07/06/automating-transaction-net-promoter-score-collection/#comments Tue, 06 Jul 2010 01:50:54 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=586 ]]> http://genroe1to1.genroe.com/2010/07/06/automating-transaction-net-promoter-score-collection/feed/ 0 aramshaw Are you using campaign lead or customer lead marketing? http://genroe1to1.genroe.com/2010/07/04/are-you-using-campaign-lead-or-customer-lead-marketing/ http://genroe1to1.genroe.com/2010/07/04/are-you-using-campaign-lead-or-customer-lead-marketing/#comments Sun, 04 Jul 2010 22:58:07 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=491 ]]> http://genroe1to1.genroe.com/2010/07/04/are-you-using-campaign-lead-or-customer-lead-marketing/feed/ 1 aramshaw Campaign-Lead-Process CustomerStrategyLead New Net Promoter Score Benchmarks: Europe Vs Australia http://genroe1to1.genroe.com/2010/06/28/new-net-promoter-score-benchmarks-europe-vs-australia/ http://genroe1to1.genroe.com/2010/06/28/new-net-promoter-score-benchmarks-europe-vs-australia/#comments Mon, 28 Jun 2010 23:11:54 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=572 ]]> http://genroe1to1.genroe.com/2010/06/28/new-net-promoter-score-benchmarks-europe-vs-australia/feed/ 2 aramshaw NPS-Australia-Vs-Europe The 10 major marketing themes in 2000: still relevant? http://genroe1to1.genroe.com/2010/06/27/the-10-major-marketing-themes-in-2000-still-relevant/ http://genroe1to1.genroe.com/2010/06/27/the-10-major-marketing-themes-in-2000-still-relevant/#comments Sun, 27 Jun 2010 21:53:44 +0000 timwtyler http://genroe1to1.genroe.com/?p=562 ]]> http://genroe1to1.genroe.com/2010/06/27/the-10-major-marketing-themes-in-2000-still-relevant/feed/ 0 timwtyler 4 ways to involve your customers in new product development http://genroe1to1.genroe.com/2010/06/20/4-ways-to-involve-your-customers-in-new-product-development/ http://genroe1to1.genroe.com/2010/06/20/4-ways-to-involve-your-customers-in-new-product-development/#comments Sun, 20 Jun 2010 22:12:20 +0000 timwtyler http://genroe1to1.genroe.com/?p=424 ]]> http://genroe1to1.genroe.com/2010/06/20/4-ways-to-involve-your-customers-in-new-product-development/feed/ 1 timwtyler Cocreation_types Customer Charters: Good or bad for customer satisfaction http://genroe1to1.genroe.com/2010/06/16/customer-charters-good-or-bad-for-customer-satisfaction/ http://genroe1to1.genroe.com/2010/06/16/customer-charters-good-or-bad-for-customer-satisfaction/#comments Wed, 16 Jun 2010 23:48:25 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=556 ]]> http://genroe1to1.genroe.com/2010/06/16/customer-charters-good-or-bad-for-customer-satisfaction/feed/ 3 aramshaw Comcast and Amex invest in Customer Service http://genroe1to1.genroe.com/2010/06/15/comcast-and-amex-invest-in-customer-service/ http://genroe1to1.genroe.com/2010/06/15/comcast-and-amex-invest-in-customer-service/#comments Tue, 15 Jun 2010 05:52:41 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=552 ]]> http://genroe1to1.genroe.com/2010/06/15/comcast-and-amex-invest-in-customer-service/feed/ 3 aramshaw Understanding the value of Closed Loop Reporting http://genroe1to1.genroe.com/2010/06/14/understanding-the-value-of-closed-loop-reporting/ http://genroe1to1.genroe.com/2010/06/14/understanding-the-value-of-closed-loop-reporting/#comments Mon, 14 Jun 2010 22:43:24 +0000 Stewart White http://genroe1to1.genroe.com/?p=369 ]]> http://genroe1to1.genroe.com/2010/06/14/understanding-the-value-of-closed-loop-reporting/feed/ 0 stewartwhite LinearReporting ClosedLoopReporting Control groups for customer loyalty programs; an impossible dream? http://genroe1to1.genroe.com/2010/06/05/control-groups-and-loyalty-programs-an-impossible-dream/ http://genroe1to1.genroe.com/2010/06/05/control-groups-and-loyalty-programs-an-impossible-dream/#comments Sat, 05 Jun 2010 08:18:31 +0000 timwtyler http://genroe1to1.genroe.com/?p=524 ]]> http://genroe1to1.genroe.com/2010/06/05/control-groups-and-loyalty-programs-an-impossible-dream/feed/ 1 timwtyler Divorce FFPs Bad questions make for poor customer surveys http://genroe1to1.genroe.com/2010/06/04/bad-questions-make-for-poor-customer-surveys/ http://genroe1to1.genroe.com/2010/06/04/bad-questions-make-for-poor-customer-surveys/#comments Fri, 04 Jun 2010 03:44:46 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=516 ]]> http://genroe1to1.genroe.com/2010/06/04/bad-questions-make-for-poor-customer-surveys/feed/ 0 aramshaw afrQ16 afrQ17 afrQ19 Why customer segmentation is not customer strategy http://genroe1to1.genroe.com/2010/05/30/why-customer-segmentation-is-not-customer-strategy/ http://genroe1to1.genroe.com/2010/05/30/why-customer-segmentation-is-not-customer-strategy/#comments Sun, 30 May 2010 22:43:37 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=478 ]]> http://genroe1to1.genroe.com/2010/05/30/why-customer-segmentation-is-not-customer-strategy/feed/ 0 aramshaw Value Map Using next logical product to maximise cross-sell http://genroe1to1.genroe.com/2010/05/24/using-next-logical-product-to-maximise-cross-sell/ http://genroe1to1.genroe.com/2010/05/24/using-next-logical-product-to-maximise-cross-sell/#comments Mon, 24 May 2010 22:36:17 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=459 ]]> http://genroe1to1.genroe.com/2010/05/24/using-next-logical-product-to-maximise-cross-sell/feed/ 0 aramshaw Determining what might be important to a customer http://genroe1to1.genroe.com/2010/05/16/determining-what-might-be-important-to-a-customer/ http://genroe1to1.genroe.com/2010/05/16/determining-what-might-be-important-to-a-customer/#comments Sun, 16 May 2010 22:26:02 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=449 ]]> http://genroe1to1.genroe.com/2010/05/16/determining-what-might-be-important-to-a-customer/feed/ 1 aramshaw How do you determine what is important to a customer? http://genroe1to1.genroe.com/2010/05/09/how-do-you-determine-what-is-important-to-a-customer/ http://genroe1to1.genroe.com/2010/05/09/how-do-you-determine-what-is-important-to-a-customer/#comments Sun, 09 May 2010 22:44:11 +0000 Adam Ramshaw http://genroe1to1.genroe.com/?p=440 ]]> http://genroe1to1.genroe.com/2010/05/09/how-do-you-determine-what-is-important-to-a-customer/feed/ 2 aramshaw